FAQ’s

FAQ's

Here you will find easy access links & a list of frequently asked questions. If this does not help your query, please contact us at events@grantharrismedium.co.uk

Please note our services close during certain periods of the year including July and August summer months, the Christmas period, and bank holidays. During these times, please be mindful that responses will be limited but will be responded to upon return.

All show tickets are now available for purchase via Grant’s Ticketsource store- Ticketsource.co.uk/mediumshipnights

We no longer sell any tickets directly on Grant’s site - Grantharrismedium.com
All listings clearly state this and provide the required link to purchase tickets for the particular show on Ticketsource.
Any ticket purchase attempts at Grantharrismedium.com will be cancelled and are void.

In this article:

How to purchase
Group bookings - separate guest arrivals
I have not received my tickets?
Seating
Disability Access/needs
Companion tickets
Refunds
Sold out shows
Age limit
Private Readings
Privatre Readings with Zoe
Show Schedule
What happens at a show
Bar/Refreshments
Filming & Photography
Contact Details

How to purchase:

Select your desired show and number of tickets and follow the steps to purchase tickets.
You have the option to purchase Etickets or physical tickets. There is NO requirement to purchase physical tickets should you not wish.
Upon completion of your purchase, tickets will be sent to your booking email address.
Whilst it’s hand to have your Etickets on the night to show and confirm with our staff, our MAIN requirement for entry is to QUOTE your email address on arrival.
This is because we collate all bookings on the night, per venue, under booking email addresses and number of tickets purchased. Simply tell our staff your booking email address on arrival to be checked into the show. We will know the number of tickets
There is no requirement to print your tickets/booking confirmation.

Group bookings - you have booked tickets for others who will be arriving separately from you?:

No problem! Just give your party your email address and ask them to quote it on arrival. Our staff will know how many in your party to expect and will mark separate entries as you/they arrive.
We recommend that you/one of your party selects your desired seats and save the rest for your party.

I have not received my tickets?

Please ensure you have checked your jumk/spam inbox as tickets can sometimes land in there.
Failing this, the most likely answer in this instance is a spelling error in your email address.
We can locate your order for you and amend your email address, this is no issue and do not panic!

Seating:

All of Grant’s shows are self select seats which you are free to choose.
We recommend arriving from door opening time (usually 6pm) if you wish to sit closer to the front or have access needs.
If you are a large party of 8-10 or more, in many cases we will reserve seating for you on the night to ensure you are all sat together. This is not a guarantee but we will endeavour to do our best.
In any instance, if you ARE a large party booking, we recommend attending the show at door opening time to pick your seat and save for your other guests as they arrive.
Most, if not all of Grant’s shows hit capacity and sell out. This means that we will use all available seats for shows. We ask that you kindly do not leave seat GAPS and utilise all the available seats.

Disability Access/needs

Most, if not all of Grant’s shows are held at venues that can accommodate guests with disability access needs- we endeavour always to book venues with shows held in ground floor rooms, with disabled toilets, and access for wheelchairs/mobility scooters.
While most of our venues offer complimentary parking, we cannot guarantee this, or guarantee if disabled spaces are available. We recommend you research your parking needs prior to a show to locate your closest convenient car park.
Please direct any questions you may have to events@grantharrismedium.co.uk
You are also always welcome to check directly with the specific venue to check for your access needs.

Disability Access/needs- what we offer:

During the booking process, there is the option to add in your disability needs. Please select YES and leave us some comments in the box.
Please be assured that we see these comments and will add them to your booking order. Whilst we cannot guarantee that we can meet all requests, we will do our utmost to accommodate your needs on the night, so that you can have an easy and enjoyable experience.
For example, if you are a wheelchair user and require a wheelchair space, please let us know this in the comment box.
For any more complex issues, please email us at events@grantharrismedium.co.uk

Companion Tickets:

We offer a limited number of companion tickets, per show, If your attendance to a show requires an essential companion, please email us at events@grantharrismedium.co.uk for more information.

Refunds:

All of Grant’s shows are non refundable upon purchase (unless you have purchased refund protection offered by Ticketssource *LINK* or we have to cancel a show - you will be given a full refund).
We offer a ticket transfer to any of Grant’s other shows provided this is more than 48 hours of the show date. After that, no such transfer will be granted.
You are also welcome to gift your tickets to any friends/family. We just ask that you forward the booking email from ticketsource and notify the new holders your email address since this was used to book tickets and will be down on our entry list for the night.
Where we have cancelled show, we usually endeavour to secure a rescheduled date or reschedule date and/or new venue - in most cases, your tickets will be automatically transferred to the new show date. Ticket holders will be contacted via email and text. It is IMPORTANT that you respond to us ASAP to confirm your attendance at the new show date.
If you are unable to attend the new date/venue, you will be offered a full refund or a transfer to any of Grant’s other shows.

Sold out shows - the event has sold out, but I need one/more ticket/s, can you help?:

Unfortunately, where an event has sold out, this means we have hit room capacity, and due to fire regulations, cannot accommodate any more tickets.
Ticketsource offers the opportunity to submit your ticket interest onto the waiting list. Where tickets do become available due to cancellations, wait list customers will be contacted by email and any available tickets will be offered on a first come first serve basis.
Please note* - these tickets may often be limited and we encourage you purchase quickly as they will likely be gone.
If you find that only one ticket is available for purchase, that means that only one ticket remains. Do not book one ticket and hope for more as it is the final ticket.
Please do not call or contact us looking for extra tickets when the event is sold out.
As with most of Grant’s events, due to the popularity of shows, Grant’s events now sell out months in advance - we advise securing you tickets at the earliest possible opportunity to ensure your attendance.

Age limit:

All of Grant’s shows are strictly for guests 18+. This is for insurance purposes.
Attempted attendance for anyone thought to be under 18 will be challenged and we have the right to refuse entry.

Private readings:

Grant DOES NOT do private readings. Online, group or at prior/post shows. This is due to the busy nature of Grant’s show schedule. We kindly ask that you refrain from contacting us regarding this.
We work with Zoe, an amazing medium and close friend of Grant (one of the only other medium’s Grant recommends!), who holds readings via Zoom on Wednesdays and Thursdays. You can book here - https://grantharrismedium.com/products/A-Private-1-1-Zoom-Reading-with-Zoe-p543310874

Private readings with Zoe:

Are available for purchase here - https://grantharrismedium.com/products/A-Private-1-1-Zoom-Reading-with-Zoe-p543310874

Readings last approx 30 minutes and are conducted via Zoom.
In the weeks leading up to your reading, you will be sent your zoom login link via email.
Please confirm by responding to our email that you have received this.

I have a reading booked with Zoe, I need to change my booking, how do I do this?:

Appointments can be rescheduled up to 48 hours before your appointment in the event of an emergency. Please contact us on enquiries@grantharrismedium.co.uk quoting your booking number.

I missed my Reading appointment, can I rebook?:

Unfortunately, refunds or change of appointment not available.

Show schedule for 2026/2027:

For correct show information, please ensure you read the event listing for correct and up to date show specific information and timings.
While some shows may differ slightly in event timings, the majority of Grant’s shows follow the below format:

Door Opening - 6pm

Show Start - 7.30pm

Interval - 8.15pm (30 mins approx)

Second half - 8.45pm

Show finish - 9.30pm

We advise customers taking taxis or public transport to book from 9.45/50 onwards should the show run over slightly.

What happens at a show?:

Grant’s shows have mesmerised guests for the last 14 years of Grant working professionally as a platform, evidential medium.
All shows start with a short introduction from Grant to let guests know what mediumship is, and what to expect from the night.
Grant connects with spirit and offers messages of evidence, love, support and comfort from our loved ones.
If you do not feel comfortable talking, you are of course under no obligation to! But rest assured Grant and spirit would never tell you anything that would make you feel this way.
When Grant has identified who the message is for, usually we give the guest a microphone. We kindly ask that you speak clearly into the microphone so that others in the room can share in the experience and hear confirmation of spirit.
There is sadly no guarantee that you will get a message but we hope, as we have come to find that most guests do, that you have a wonderful experience at the show none the less so see for yourself how spirit works.

Will there be a bar/refreshments:

Most venues we work with offer a bar, with drinks and snacks available for purchase pre show and during the interval. The bar will be closed during performance times to minimise any distractions.

Filming & Photography:

From now and moving forward, you may find us filming at shows for marketing and advertising purposes.
Footage may be used by us for legitimate business purposes, including event promotion, advertising, social media, websites and future marketing materials. We will take reasonable steps to avoid filming individuals who have notified us that they do not wish to be identifiable in promotional material.
If you do not wished to be featured, you have the right to request not to be featured in any content we put out. This may come from a reading that you had with Grant or from generic footage.
If this is the case, please contact a member of our staff on the night and give your contact details, stating where in the footage you were, clothing, etc.
Please also email us at events@grantharrismedium.co.uk with your requests so that we can ensure you are not featured.

Can I get a copy of my reading footage/footage of the show?:

At this point in time, we do not provide/send video footage to customers upon request. We kindly ask that you do not contact us for this.
However, we are currently working on a platform which will provide you with the opportunity to view and purchase the footage from that show.
This is not yet live, but once it is, we will advertise this via Grant’s social media channels and mailing list. Please stay tuned!

Do you have a contact telephone number?

Yes, please call; 01709 437700. If no one is available to take your call. You can email us at events@grantharrismedium.co.uk